Privacy Policy

Privacy Policy


On the 25th May 2018 the new GDPR legislation came into effect.  We have updated our Privacy Policy around the new rules.

As a Company we respect your personal data and we have an obligation to keep it safe.  We only collect data that is necessary in order to conduct business relations and we would not expect you to provide data, or use such data for purposes for which it is not intended.

Under the new legislation, we are by law required to get your consent to allow us to communicate with you through various channels and as such we are adopting an “opt-in” approach.  By now, you would have been provided with our “opt-in” consent form.  If you have not received a consent form, please feel free to contact us on 01387 460385 and speak to the Data Protection Officer, or email to

By accessing our website you are confirming that you have read, understood and agree to this Privacy Policy.

Collection of Data

Your data is collected through various sources  :

We collect your data from your application form, when you apply to open an account with us

We collect your data from your supporting documents which are provided at the time of requesting an account with us

We collect your data when you submit a “contact us” request through our website

We may also collect your data when other organisations have shared information with us. Data may be sourced through other organisations, social media sites such as Facebook, LinkedIn, Twitter etc, or your data may be in the public domain such as Websites, Companies House, Credit Checking Websites, media publications etc.

Via our website. As we use Cookies on our website, it stores data on how you are using our website.  We use this data to make your use of the website better, and they also assist us in making the website quicker for you to navigate.  One of the examples of the use of Cookies is the autofill and storage of your login and password for future logins

Data may be collected through the device you are using to login to our website. The information stored could be the type of device you are using, settings on the device and the operating system your device is using.  If you are unsure as to what information is being shared, please consult the provider of your device for more information

What Data do we collect and what are we using it for?

In order to open a Trade Account with us, we will collect data on our Trade Registration form relating to your business.  We collect Trading Name and Address Details, delivery address details, any restrictions with regard to deliveries into the delivery address, contact names, phone numbers and email addresses for both the main contact and the accounts payable contact.  We also collect documentation which would provide evidence of proof of trade such as utility bills, letterheads, trade invoices and copies of vat registration certificates.  We also collect your company bank details in order to verify where the payments are coming in from in line with the money laundering Act of 2017.  We also collect data relating to where you came to hear about us, which is used for marketing purposes.  Our Trade Registration Forms are a legal trading document and as such we require a signature from an authorised signatory to endorse the Trading Relationship.

This data will mainly be used to provide you with services, products and information relating to our trading relationship.  We will also keep a note of how you prefer to be contacted.  Your data will also help us in improving our service, products and information for all our customers.

Your data is also used to process your orders.  We use the data to monitor the use of our website in order to improve the functionality.  We may use your data in order to contact you if we have a query relating to your order.  If you have consented to opt in we will send you communications (this could be by post, telephone, SMS or email) about features, services, products, promotions and special offers.  We may use your data in order to verify your identity.

We may use your data to conduct a credit check through our service providers to facilitate a credit account.  We ensure our Data Processors are all GDPR compliant.  Your data may also be used to detect and reduce fraud and credit risks.

We may from time to time use your data in order to analyse our customer database.  We could use your geographical data, or demographical data in order to profile our database.  This would allow us to target specific markets and provide a more bespoke offer.  We do not sell data to any third party.


We have an IT specialist on site who ensures the appropriate measures are in place to secure all our data.  Our network is protected, backed up and monitored on a daily basis to ensure data is secure and systems are protected.

Regular reviews take place internally to ensure your data is being managed appropriately by our staff members.

Where your data is stored or processed by an external party, we conduct comprehensive checks and ensure a privacy contract is in place with every service provider who would have access to our stored data.

Your information may need to be shared or disclosed to the police, regulatory bodies or legal advisors without your consent.  In all other instances, we will ensure we have your confirmed consent.

All emails you receive from us will come from an email address ending in  If you receive an email claiming to be from Nutri Trade UK which looks suspicious and potentially fraudulent, please let us know.

If you register to use our online ordering facility, you agree to keep your password confidential and must not disclose or share it.  You will be held responsible for all activities that occur under the use of your password.  If you suspect your password may have been used fraudulently or may have been accessed by an authorised user, please contact Nutri Trade UK who will arrange for your password and login details to either be deactivated or changed.  We reserve the right to suspend your password should we believe there has been a misuse or breach of security.  On re-activation we may ask you to verify your identity before providing the password and login details.

Updating your information

You can, at any time contact us to update your data.  If we find your data to be inaccurate or incorrect, we will make every effort to update it through various sources available to us.

Know your rights

You have the right to request us to stop using your personal data, however there is certain data that we do require in order to continue a trading relationship with you.  If you feel the need to request us to stop using your data, you can contact us.

You also have the right to request a copy of the data we hold on you.  This will be provided free of charge within 1 month of your request.  Please apply in writing to The Data Protection Officer, Nutri Trade UK Ltd, Unit 2, Heathhall Link Road, Dumfries, DG1 3JW.  Please provide proof of your identity along with a detailed description of what data you require.

Should you believe Nutri Trade is not processing your data in the correct manner and has not handled your complaint or actioned your request effectively regarding your data you have the right to lodge a complaint with the ICO (Information Commissioner’s Office) on 0303 123 1113.

Setting up your Online Account 

Once we have approved your application when all documents have been signed and returned, for security, your online login details will be posted to you. 

Contact Us

As per your rights in this notice, you can contact us as follows:

By Post:

The Data Protection Officer

Nutri Trade UK Ltd

Unit 2

Heathhall Link Road





01387 460385 – Please ask for our Data Protection Officer

Online: By using the Contact Us form on our website